Last updated: July 2026

Astralis Labs (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or place an order with us.

1. Information We Collect

We may collect the following types of personal information:

  • Identity & Contact Information: Name, email address, phone number, and delivery address.
  • Order Information: Products purchased, order history, and payment details (processed securely via our payment provider — we do not store full card details).
  • Technical Information: IP address, browser type, device information, and browsing behaviour on our website (collected via cookies and analytics tools).
  • Communications: Any correspondence you send to us, including support enquiries.

2. How We Collect Information

We collect personal information directly from you when you:

  • Place an order on our website
  • Create an account
  • Contact us via our contact form or email
  • Subscribe to our mailing list

We may also collect information automatically through cookies and similar tracking technologies when you browse our website.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your orders and enquiries
  • Send marketing communications (where you have opted in)
  • Improve our website and customer experience
  • Comply with legal obligations
  • Detect and prevent fraud

4. Disclosure of Your Information

We may share your personal information with:

  • Service Providers: Third-party providers who assist us in operating our website, processing payments, and fulfilling orders (e.g. Shopify, payment processors, courier services). These parties are bound by confidentiality obligations.
  • Legal Authorities: Where required by law, court order, or government authority.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. International Transfers

Some of our service providers may be located outside Australia (including in the United States). Where we transfer your information overseas, we take reasonable steps to ensure it is protected in accordance with the APPs.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses SSL encryption for all data transmissions. However, no method of transmission over the internet is completely secure.

7. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data. You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website.

8. Access & Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or incomplete. To make a request, please contact us using the details below.

9. Marketing Communications

If you have opted in to receive marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

10. Complaints

If you believe we have breached your privacy rights, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update.

12. Contact Us

For any privacy-related enquiries, please contact us via our contact page.