General Questions
What is Astralis Labs?
Astralis Labs is a premium peptide research compound supplier based in Australia. We provide high-quality, research-grade compounds to serious researchers across Australia and New Zealand.
Products & Quality
What purity levels can I expect?
All Astralis Labs compounds are produced to research-grade standards with rigorous quality control. We are committed to transparency and accuracy in all product specifications.
How should I store my compounds?
Lyophilised (freeze-dried) peptides should be stored at −20°C in a freezer, away from light and moisture. Once reconstituted with bacteriostatic water, store refrigerated at 2–8°C and use within 28–30 days. Do not freeze reconstituted peptides.
What is bacteriostatic water (BAC Water) and do I need it?
Bacteriostatic water is sterile water containing 0.9% benzyl alcohol, used to reconstitute lyophilised peptides. It is the recommended diluent for all injectable research peptides as it maintains sterility across multiple uses. We recommend purchasing BAC Water alongside your peptides. See our BAC Water reconstitution guide for full instructions.
Orders & Shipping
Where do you ship?
We currently ship to addresses within Australia and New Zealand. All orders are dispatched from Australia.
How long does delivery take?
Delivery timeframes vary by location. Australian orders typically arrive within 2–5 business days. New Zealand orders typically arrive within 5–8 business days. You will receive tracking information once your order has been dispatched.
How is my order packaged?
All orders are packaged discreetly with no external branding that identifies the contents. Compounds are packaged to maintain integrity during transit, including appropriate cold-chain considerations where required.
Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Returns & Refunds
What is your returns policy?
Due to the nature of research compounds, we are unable to accept returns on opened products. If your order arrives damaged or incorrect, please contact us within 48 hours of receipt with photographic evidence and we will arrange a replacement or refund at our discretion.
My order arrived damaged — what do I do?
Please contact us immediately at our contact page with your order number and photos of the damage. We will resolve the issue promptly.
Contact & Support
How do I get in touch?
You can reach our team via our contact page. We aim to respond to all enquiries within 1 business day.